Refund and Returns Policy

Effective Date: December 24, 2023

At Cococi.site (“we”, “our”, “us”), we strive to ensure that our customers are completely satisfied with their purchases. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are processed. Please read this policy carefully before making a purchase.

1. Eligibility for Returns and Refunds

1.1 General Conditions

  • Products must be returned within 30 days of the purchase date.
  • Items must be unused, in the same condition as received, and in their original packaging.
  • Certain types of products are exempt from being returned, such as perishable goods, personalized items, and intimate or sanitary products.

1.2 Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including any shipping costs.

2. Return Process

2.1 Initiate a Return To initiate a return, please contact our customer service team via:

Provide your order number, item details, and the reason for the return.

2.2 Return Authorization Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to return your item.

2.3 Shipping the Return

  • Securely package the item in its original packaging.

  • Include the RMA number on the outside of the package.

  • Ship the package to:

    Street: 1709 N Shelby St, Salem, Indiana (IN), 47167

  • Customers are responsible for return shipping costs unless the item is damaged or defective.

3. Refunds

3.1 Processing Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

3.2 Partial Refunds Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

4. Exchanges

If you need to exchange an item for the same product, please follow the return process and place a new order for the desired item.

5. Non-Returnable Items

The following items cannot be returned:

  • Personalized or customized products
  • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary items
  • Digital downloads or software

6. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Original Shipping Costs: Shipping costs are non-refundable unless the return is due to our error.

7. Late or Missing Refunds

If you have not received your refund within the specified timeframe, please check with your bank or credit card company. If you still have not received your refund, contact us at info@cococi.site.

8. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us: