Delivery Policy

Effective Date: December 24, 2023

At Cococi.site (“we”, “our”, “us”), we are committed to ensuring that your orders are delivered promptly and efficiently. This Delivery Policy outlines the terms and conditions related to shipping, handling, and delivery of products purchased through our website https://cococi.site (“Site”). Please read this policy carefully before placing an order.

1. Order Processing Time

1.1 Order Confirmation After placing an order, you will receive an order confirmation email within 24 hours. This email confirms that we have received your order and it is being processed.

1.2 Processing Duration Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be extended.

2. Shipping Methods and Carriers

We partner with reputable shipping carriers to ensure reliable and timely delivery. Available shipping methods include:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day (availability may vary based on location)

3. Shipping Costs

3.1 Domestic Shipping Shipping costs are calculated based on the destination, weight, and size of your order. Shipping fees will be displayed at checkout.

3.2 International Shipping We offer international shipping to select countries. International shipping costs are higher and will be calculated at checkout. Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

4. Delivery Timeframes

4.1 Estimated Delivery Times Estimated delivery times are provided during the checkout process. Please note that these are estimates and not guaranteed.

4.2 Delays While we strive to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, such as:

  • Weather conditions
  • Carrier delays
  • Customs processing (for international orders)

We are not liable for delays caused by shipping carriers or customs authorities.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the status of your delivery through the carrier’s website.

6. Shipping Restrictions

We may have shipping restrictions for certain products or destinations. If a product cannot be shipped to your location, you will be notified during the checkout process.

7. Incorrect or Incomplete Addresses

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for address corrections.

8. Recipient Requirements

  • Signature Requirements: Some shipments may require a signature upon delivery. If you are unavailable to sign for the package, please contact the carrier to arrange an alternative delivery option.
  • Authorized Recipient: The person receiving the package must be authorized to accept it. We are not responsible for lost or stolen packages due to unauthorized recipients.

9. Lost or Damaged Shipments

9.1 Reporting Issues If your order is lost or arrives damaged, please contact us within 7 days of receiving the shipment. Provide your order number and details of the issue.

9.2 Resolution We will investigate the issue and, if necessary, arrange for a replacement or refund. For damaged items, please provide photographic evidence to expedite the process.

10. International Customs

For international orders, customers are responsible for complying with local customs regulations. Any customs duties, taxes, or fees are the responsibility of the customer and are not included in the product or shipping costs.

11. Return Shipping

For information on returning products, please refer to our Refund and Returns Policy.

12. Contact Us

If you have any questions or concerns about our Delivery Policy, please contact us: